Complaint Monitoring System
"Sub-Contract Vendor Portal"
 Welcome, Guest :: 01.07.2022


For any queries, Please Contact

Mr. Avik Chakraborty (+91-8143434301) - mail-id:

Portal for Complaint Monitoring System, BHEL, PSER welcomes you. This is a fast and reliable mode of communication between BHEL, PSER-HQ and BHEL, Site Person
Presently the following applications are available:
  1. Raising a Complaint
  2. Assignment of Complaint by Helpdesk Manager
  3. Resolution of Complaint
  4. Closure of Complaint
  5. Root cause Analysis
Please note: This service is password-protected. Read the Terms & Conditions given below before you log in.
  Terms & Conditions  
I agree
By accessing "Complaint Monitoring System", you are agreeing to the following terms & conditions which apply to the usage of the services provided by "Complaint Monitoring System"!
  1. The content of this website and accompanying documentation that is made available to download from it is the copyrighted and/or patented work of Bharat Heavy Electricals Limited [BHEL], PSER and/or its suppliers. It must not be used directly or indirectly in any way detrimental to the interest of the company.
  2. It is expressly understood that access to "Complaint Monitoring System" is provided solely for official use concerning assistance to BHEL, Site in activities w.r.t vendors only and is not to be used for any other purpose without the written permission of BHEL, PSER.
  3. No copying, modification, translation, reproduction, distribution, or use for reverse-engineering of any information or document furnished through "Complaint Monitoring System" is permitted without the written consent of BHEL, PSER.
  4. BHEL, PSER reserves the right to revoke the authorization of a user to view, download, and print the content of this website and accompanying documentation available on "Complaint Monitoring System" at any time and without notice.
  5. Other terms of use are as outlined in BHELs corporate web site.  

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